Closures & Cancellations
Stay Up to Date on the Latest Closures and Cancellations
Beginning Monday, March 16 the Multnomah Athletic Club will be closed. The Club tentatively plans to reopen at 5 a.m. Wednesday, April 15.
MAC Closure Info
Q1: Who made the decision to close the club through April 14 and why?
A1: The Board of Trustees made the decision to ensure compliance with state mandates set forth by Governor Brown. Multiple courses of action and recommendations from federal and local authorities were considered, and this was determined to be the best option to protect members and staff and slow the spread of COVID-19.
Q2: Will the club refund dues (or fees) to members during the time the club is closed?
A2: After much deliberation, the Board of Trustees decided that members’ dues for the two-week period of March during which the Club is closed will not be refunded. The Board of Trustees are currently analyzing all aspects of the club’s financials and will make a determination in respect to dues payments during the Club closure during April, and potentially longer, as soon as possible. This decision will take into account the best interests of our members, employees and the club as a whole. In order to maintain the business continuity created by the previously approved budget, the fee structure will remain intact, largely to accommodate labor expenses. The Board will reevaluate if the closure extends beyond April 14.
Q3: How will the club’s closure to members impact MAC employees’ pay and benefits?
A3: Since employees are among MAC's greatest resources, a priority has been placed on helping them maintain benefits and receive opportunities to minimize loss in earnings. The decision has been made for all staff to be compensated during the closure through April 14. We have gone to extensive lengths to ensure that employee compensation at all levels and with varying rate plans (tips, commission, etc.) remain whole during this period.
Q4: Can members use the Parking Structure during the closure?
A4: No, the member garage will not be available. This will ensure a limited number of essential staff, including security, can effectively monitor the entire facility during this closure.
Q5: What if a member needs to get something from their locker?
A5: A member’s request to retrieve something from their locker can be accommodated with advance notice. Please email At Your Service to make arrangements via firstname.lastname@example.org.
Q6: Did a member or an employee test positive for COVID-19?
A6: MAC has not received any reports of COVID-19 cases from members, guests or employees. If any such report is received, members and employees will be informed.
Q7: Will the offsite and outdoor activities, led by MAC staff and previously listed on the schedule, still take place while the club is closed?
A7: Not at this time. If this changes, an update will be posted to the website.
Q8: Can committees still meet offsite during this time?
A8: The Board of Trustees is in the process of working with committee chairs to determine the best course of action during this closure.
Q9: Can committees meet in the building during this closure?
A9: No, not at this time. For health and safety purposes, the building will remain closed to members and nonessential staff until at least April 14.
Q10: If a member didn’t receive the email announcement about the club closure, how do they make sure they get future communications?
A10: Members who did not receive notification via email, and would like to subscribe to future club updates, are asked to contact At Your Service via email@example.com for assistance.
Q11: How will members be notified about whether the club will reopen April 15, as tentatively planned?
A11: Updates regarding club status, including any decisions about extending the closure beyond April 14, will be posted on the Club Health page at themac.com. Additionally, an email message will go out to all MAC members who have subscribed to club emails.
Q12: What services are available to members during this closure?
A12: Staff will be available via voicemail and email to help with questions. They will return inquiries within 24 business hours, Monday through Friday. If any other services become available, information will be posted at themac.com.
Q13: How do members pay their MAC bill that is due March 25?
A13: Members can pay online or mail a check (only) to: MAC, 1849 SW Salmon Street, Portland, OR 97205.
Q14: Will a member’s March or April birthday gift certificate be honored when the club reopens?
A14: Yes, gift certificates will be honored when the club reopens.
Q15: If a member has an idea about how to support MAC’s community during this facility closure, how do they submit it for consideration?
A15: MAC appreciates all ideas! Please email At Your Service with thoughts and suggestions via firstname.lastname@example.org. They will be gathered and reviewed by MAC’s leadership team and the board.
Q16: Will the 2020 MAC Lottery entry period be extended?
A16: The possibility of extending the MAC Lottery is being evaluated during this closure. Please keep referring friends via maclottery.com!
Q17: What offerings will MAC provide during the closure?
A17: The staff is enthusiastically embracing this unique situation and exploring plans to provide members value during this closure. This includes virtual training sessions, online food and beverage classes, outdoor engagements (once the situation allows reconvening in person), and other surprises. Check out next week’s MACtivities for an update.
MAC has established a task force to monitor the situation and implement prevention and preparedness measures. This task force is following guidelines set forth by appropriate health authorities, including Centers for Disease Control, Oregon Health Authority and Multnomah County Health Department.
Please stay tuned to this page for regular updates from MAC's General Manager.
To find out more about how MAC's precautions line up with state, national and international efforts related to coronavirus, please refer to these key organizations: