Closures & Cancellations
Stay Up to Date on the Latest Closures and Cancellations
Beginning Monday, March 16 the Multnomah Athletic Club will be closed. The Club tentatively plans to reopen at 5 a.m. Wednesday, July 1.
Club Closure during COVID-19 FAQ
Q1: When will the club reopen?
A1: It’s anticipated that Multnomah County will begin a Phase 1 reopening effective June 12. MAC is planning for a pilot opening between June 15-30, and then will welcome back members beginning July 1. The club will adhere to all state and local mandates and guidelines.
Q2: What changes should members expect when the club reopens?
A2: With government mandates and guidelines for social distancing; one-way traffic; personal protective equipment, such as masks; new protocols for cleaning and required reservations, members will experience a change when they return to the club. Limited areas of the club will be accessible to members during Phase 1. The Exercise and Conditioning Room, along with other fitness areas, including all tennis courts and outdoor pickleball courts, will be open, as well as the Sports Pub. Other areas of the club, such as pools and the Reading Lounge, will not be accessible.
Q3: What are the hours and days the club will be open beginning July 1?
A3: The club is expected to be open from 6 a.m. to 8 p.m. Monday through Saturday. The Sports Pub will be open for lunch and dinner service and take-out food between 11:30 a.m. and 8 p.m.
Q4: With the club reopening, what staff are coming back to work?
A4: The Board has approved a budget and staffing level that recalls 61 employees during Phase 1. They will begin work on June 8 and go through new training protocols to comply with safety mandates. The club prepared an FAQ that provides information on employees returning to work. As MAC does not yet know the timing of the next phases of reopening, the club does not know when employees will be recalled. However, the plan is to recall as many employees as possible over the next weeks and months as it fits MAC’s business needs.
Q5: How can members be informed about the phased opening of the club?
A5: President William Lee and General Manager Charles Leverton send out a weekly email on Saturday mornings, as well host a biweekly online Q&A. For important announcements, MAC sends both emails and letters via USPS for those members who do not have an email on record. Members can sign up for updates online, or can contact At Your Service via firstname.lastname@example.org for assistance.
Q6: Will the club refund dues (or fees) to members during the time the club is closed?
A6: The Board approved a 50 percent refund of April dues, and 75 percent for May and June. There are also no fees for programs, classes or events during this time, as well as no locker fees for the April to September billing cycles.
Q7: What will the dues be beginning in July when the club begins to reopen?
A7: The Board has not yet made a determination at this time. However, a decision is expected in the weeks ahead.
Q8: Members are still being billed 25 percent of their dues for May and June while the club is closed. What are those dues covering?
A8: While the club is closed, there is a small group of essential employees who are helping to maintain the facilities and deliver virtual classes and programs for members. MAC staff is also undertaking some maintenance projects that will improve the member experience. The biggest job underway is the resurfacing, striping and painting of the member garage. What would have been weeks of parking garage closures will now be completed before members return.
Q9: With a reduction in member dues and extended closure, how will this impact staff
A9: The Board of Trustees authorized the General Manager to use cash reserves to pay all employees for six weeks, and reduce member dues and fees. But given the extended closure, MAC had to lay off more than 600 employees effective April 26. Those employees are eligible for unemployment benefits.
Q10: Is there a way for members to help staff during this crisis?
A10: The Board and MAC leadership committed to continuing to help staff during the layoffs. MAC worked with the Multnomah Athletic Foundation to find a nonprofit that specialized in employee assistance funds. The club contracted with the nonprofit America’s Charities to manage and administer the Emergency and Employee Assistance Fund. Funds are considered grants, and do not impact unemployment benefits or reported income. Donations are also tax deductible if made directly to American’s Charities. Support MAC's team by making a donation to the Emergency and Employee Assistance Fund today.
Q11: What program offerings are being provided by MAC during the closure, and how do members stay informed about them?
A11: A small, cross-functional group of members and staff continues to work to provide virtual experiences online. All content can be found at MAC@Home on the website. This includes virtual training sessions, food and beverage classes, and events, all at no cost to members. Stay informed by subscribing to email newsletters and interest groups, or joining social media groups in Facebook or Instagram, and by participating in or watching the biweekly Q&A with President Lee and General Manager Leverton at 6 p.m. every other Wednesday on Zoom.
Q12: What support services are available to members during this closure?
A12: Staff is available via voicemail, 503-517-7235, and email email@example.com, to help with questions. They will return inquiries within 48 business hours, Monday through Friday. If any other services become available, information will be posted at themac.com.
Q13: How can members reach specific departments during this closure?
A13: Department-specific emails, such as firstname.lastname@example.org, email@example.com or firstname.lastname@example.org, will be monitored during the closure. Messages will be responded to within 48 business hours, Monday through Friday.
Q14: If a member has an idea of how to enhance club offerings, how do they submit it for consideration?
A14: MAC appreciates all ideas! They will be gathered and reviewed by the leadership team and board. Please share ideas here.
Q15: What if a member needs to get something from their locker?
A15: A member’s request to retrieve something from their locker can be accommodated with advance notice. Please email At Your Service to make arrangements, email@example.com.
Q16: Are committees meeting at this time?
A16: Committee meetings are being conducted via Zoom. With only essential staff available, the majority of 53 committees will have limited staff support.
Q17: Can members use the Parking Structure during the closure?
A17: No. Maintenance work is taking place in the garage, so it’s not available for use.
Q18: Will a member’s March, April, May or June birthday gift certificate be honored when the club reopens?
A18: Yes, gift certificates will be honored when the club reopens.
MAC has established a task force to monitor the situation and implement prevention and preparedness measures. This task force is following guidelines set forth by appropriate health authorities, including Centers for Disease Control, Oregon Health Authority and Multnomah County Health Department.
Please stay tuned to this page for regular updates from MAC's General Manager.
To find out more about how MAC's precautions line up with state, national and international efforts related to coronavirus, please refer to these key organizations: